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Policy

Below policy is for all Pre-Owned orders placed via ‘Bsoftindia’

Return & Refund Policy for 'Bsoftindia Guaranteed' Pre-Owned Phones

1. The Return process must be initiated within 30 Days from the Delivery Date mentioned by Bsoftindia Classified in the Guarantee Certificate
2. The Phone being returned should be the same one that was purchased as part of a Bsoftindia Classified X purchase - it cannot be substituted for any other Phone or item
3. The details of the Phone being returned should match with the details mentioned by Bsoftindia at the time of Delivery - in case of any deviation from these details, the return will not be processed.
4. The Phone being returned should be in the same physical condition that it was when the purchase was made - in case of any damages (both external or internal) made to the Phone after the Delivery Date, the return will not be processed.
5. The Company shall have the sole right to make a decision in respect to the condition of the phone being returned and which shall be final and binding.
6. A successful return can only be made in exchange for Cash. This amount will be determined by the company and shall be lesser than the Purchase Price of the Phone paid by the customer.

How to initiate the Return Process?

[ 1 ] Contact us on support@bsoftindia.com to get in touch with a Bsoftindia Representative.
[ 2 ] On a successful Return initiation, a Bsoftindia Representative will come to your place of residence and validate whether the phone being returned satisfies the conditions mentioned in our Terms & Conditions. You must be in possession of the Bsoftindia Guarantee Certificate.
[ 3 ] If the Phone satisfies the Terms & Conditions, Return will be made in exchange for cash only
[ 4 ] The cash paid in exchange for the returned phone cannot exceed the Purchase Price
[ 5 ] Return Period ends 30 days from the Delivery Date.